Recent quality problems have led to many recalls of products in the automotive as well as in the food and pharmaceutical industries, among others. Consequences have been often dramatic, both from a human and financial point of view.
QRQC (Quick Response Quality Control) is a major innovation in the field of Quality management. It is combining management and attitude in order to solve in a simple and logical way most of the production and functional problems.
Valeo, one of the world leading equipment suppliers has been using QRQC for over 10 years. QRQC had allowed the Valeo Group to change its quality measurement scale from PPM (Parts Per Million) to PPB (Parts Per Billion).
The QRQC approach relies on two pillars:
• The San Gen Shugi attitude, based on the “3 real” principles which aim at going to the “real place (Gen-ba), with the “real parts” (Gen-bustu) and the real data/facts (Gen-jitsu)
• A management activity composed of 4 steps: Detection, Communication, Analysis and Verification
Foreword by Jacques Aschenbroich, CEO of Valeo Group
Chapter 1: What is QRQC? Why?
1.1 Quick Response: Speed of reaction
1.2 Quality Control: Rigour and Verification
1.3 Perfect QRQC
Chapter 2: The San Gen Shugi Attitude
2.1. The “3-Real” Principle
2.2. Gen-ba, real place
2.3. Gen-butsu, real parts
2.4. Gen-jitsu, real data
2.5. The Role of the Manager in the San Gen Shugi Attitude
Chapter 3: QRQC Step 1, Problem Solving
3.1 The Fundamental Principles behind QRQC Step 1
3.2. QRQC Applications in Production
• APU: Autonomous Production Unit
3.3. QRQC Applications in Support Functions
• Information Systems
3.4. Warranty QRQC
3.5. QRQC in Projects
Chapter 4: Logical thinking
4.2. The Fundamental Principles
• Characterize the Problem with 5W2H
• Analyze the Sorting Operations
• Comparison Using FTA
• Find the Root Cause: The “5 Why”
4.3 Key points
True - False?
Questions and Answers
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