< Techniques de gestion organisation

Perfect qrqc - prevention, standardization, coaching - english edition

Perfect qrqc - Prevention, standardization, coaching - English edition

Hakim Aoudia

QRQC (Quick Response Quality Control) is one of the most powerful tools of Quality Management. It makes it easier to solve most of the manufacturing and functional problems in a simple and logical way.
Volume 1 presented QRQC initial steps (Detection, Communication, Analysis and Verification), as well as the first step of the approach ("RESOLUTION").
In Volume 2, three steps are explained in detail: "Prevention", "Standardization" and "Coaching".
The step "PREVENTION" aims to permanently eradicate problems, including on other production lines or in other locations or at other customers'.
The step "STANDARDISATION" involves building on experience from past mistakes through technical reviews, standardizing new robust design standards by using formalisation or updates, then implementing 100% of these design standards to 100% of the projects.
Finally the third step "COACHING" is probably one of the most important steps in the approach. It presents a practical method of understanding and a training on the "Perfect QRQC" approach as a whole.
With this second book, the author remains true to the principle that contributed to the success of his previous book: provide simple and educational guidance that is easy to understand by managers and technicians. Enable a practical implementation with positive and measurable results in terms of customer and staff satisfaction. Remember that the management of problems is fundamental to the building of expertise and know-how in a company. Increase product reliability and product design which are the root cause of mutual trust between a supplier and its client.

Caractéristiques

Auteur: Hakim Aoudia

Rubrique: Techniques de gestion organisation

16cm x 24cm
168 pages
34.00 € TTC

ISBN: 9782840018476

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Table des matières

Foreword by Stéphane Measson-Rambaud, Chairman of the Management Board, and CEO of Faiveley Transport
Introduction

1. Prevention
1.0 Purpose of the “Prevention” step
1.1 The various Steps of Prevention
• Learn
• Share
• Respect
• Use
1.2 Synopsis and Key Points

2. Standardization
2.0 Purpose of the “Standardization” step
2.1 Standardization Organization
2.2 The various Steps of Standardization
• Capitalize
• Standardize
• Publish
• Apply
2.3 Synopsis and Key Points

3. Coaching
3.0 Purpose of the “Coaching” step
3.1 The Various Steps of “Coaching”
• Explain
• Demonstrate
• Observe
• Assess
3.2 “On Job Training” Principles
• “Stop at First No”
• “Stop at First Disagreement”
3.3 Technical Training
3.4 Synopsis and Key Points
4. True/False Test

Conclusion
Bibliographic references

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